Basic Info

How do I...

How do I get an account?

Go to, login with your Notre Dame NetID and password, and review and agree to the terms of use (no highly sensitive information can be stored in Box). Your account is now created for your use.

What can I store in Box?

You can store any data in Box except for HSI (Highly Sensitive Information) data as defined by the University.

Best practice: Create an account before accepting invites to collaborate

There is a known bug in Box that will take one to the wrong login page when one accepts an invite to collaborate on a folder *if* one does not have a Notre Dame Box account. Solution: go to to opt-in and create a personal account *before* accepting any invites. Once one’s account is created, accepting invites via email works correctly.

How do I access Box when not on-campus?

One does not need to be on a vpn in order to access the Box service when off-campus. Box works on a variety of browsers and can be accessed anywhere by going to

With whom can I share my Box files?

Box is a service that allows one to collaborate with anyone in the world by using a person’s email address.

Who is eligible for a Box account at Notre Dame?

All students, faculty, and staff are eligible to opt-in to create a Box account at

Can I request a Box account for a departmental NetID?

The short answer is no. Only individuals can opt-in and use Box. See Group Accounts in the FAQ section (main Box help page) for an alternative approach.

What is my default Quota?

As of early January 2016, all Notre Dame Box accounts have unlimited storage.

Be sure to see this section on size limitations for uploads to Box.

What do the folder icons mean?

A blue folder is one that is a collaborative folder. A yellow folder is a private folder (not collaborated with others). A grey folder means the folder is owned by someone outside the University of Notre Dame. This icon boxfolderblue means that the folder is sync’ed to one’s desktop. Note: one can sync both a collaborative and a private folder. 

Is there any training I can attend to learn how to use Box?

As of the Spring, 2015, a class on learning Box is now offered. The course is titled: Box: File Sharing and Storage. To register for courses, go to

For additional help, one can use the Notre Dame Box Help page (which is this site) to search for basics on using Box. One can go to to search the Box community for various Box topics to read and learn more. One can also call the OIT Help Desk at x1-8111.

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General Functionality

What are the System Requirements for Box?

  • Box Policy for Browser and OS Support
  • Box requires the latest releases of Flash and Java
  • Mac OS 10.5 and earlier versions are not supported because Box needs to run the latest release of Java.
  • Safari for PC not supported

What are the Supported File Formats for Upload and Preview?

Formats for Upload

  • File Type: You can upload any type of digital file to Box

Box has an integrated file viewer that allows you to see a file in its entirety before sharing the content or downloading it to your computer.
For a full listing, please see this link: full list

File Type Format/Extension
Adobe Adobe Acrobat (pdf), Adobe Illustrator (ai), Adobe Photoshop (psd)
Microsoft Office MS Excel (xls,xlsx), MS Powerpoint (ppt, pptx), MS Word (doc, docx)
Open Office Open Office Presentation (odp), Open Office Spreadsheet (ods), Open Office Word Processing (odt)
Text csv, rtf, txt, html
WordPerfect Wpd
Image jpeg, png, gif, tiff, bmp
Audio/Video flv, swf, mp3, mp4, avi, mov, mpg, mpeg, wmv, qt, ra, ram

What size file can I upload to Box?

Box has released a beta version for file uploads that has increased the size of a file limit from 10GB to 15GB effective January 15, 2015. Please review the best practices known issues below related to uploading large (>2GB) files. Reminder: the Box service is a collaboration service more than it is a storage service.

A few best practices for uploading large files:

  • One should not upload more than one large file at a time. Large files constitute anything more than 2GB in size
  • Use the Upload Files or Upload Folders feature in for large files
  • Syncing large files is not recommended
  • Notre Dame asked to be part of Box’s beta for this increased file size. Issues uploading files larger than 5GB may occur
  • If an error occurs during an upload, one will need to remove the file (if it exists) and start over
  • It is highly recommended to do uploads of this size using a wired connection from an enterprise-class Internet connection (i.e. on-campus not via a home connection)

Known Issues:

  • IE 10 has a limit of 4GB per file. IE 7, 8 and 9 have a limit of 2GB per file if the Flash plugin is installed. These limits do not apply if the user selects the Upload Folders option, which uses Java.

What are the Best Tips for Video Files?

  • MP4 files with H.264 encoding are the gold-standard for conversion/preview; these files will convert the fastest and preview for the smoothest playback.
  • WMV files are the slowest to convert/most problematic
  • Video previews are down sampled from the original to speed up conversion (which causes some files to appear out-of focus or 'boxy').  Some conversions still take a very long time, however, depending on file size, encoding, compression, etc.
  • After the initial conversion, the file should load/preview quickly for all subsequent views.
  • All supported video files up to 2GB, will convert (or attempt to convert), regardless of size.
  • Video files need to be in a folder owned by the enterprise in order to convert for preview. Anyone will be able to view the converted video, even non-enterprise recipients of a share URL link.

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This section is intended to provide general information about the University of Notre Dame, Notre Dame, and its partnership with Internet2 and Box.

What is the Box service at Notre Dame?

Notre Dame began offering this service to faculty/staff in July, 2012 and students in August, 2012.

The University of Notre Dame is part of a new initiative making cloud-based file storage and management available to students, faculty, and staff. The service is provided as part of a three-year agreement between Internet2 — a consortium of leading U.S. research and educational organizations — and — a commercial online file sharing and storage service. A small group of users from multiple research campuses, including Notre Dame, are adopting

The initiative supports several important goals.

  • It is a key component of the goal to provide universally acquired and deployed solutions to all members of the campus community.
  • It establishes a cloud-based campus wide solution that will support integration with current environments, including document storage, imaging, and collaboration applications.
  • It will provide safe, secure, and inexpensive storage that allows members of the community to share files and collaborate on documents with anyone in the world with no additional software needed.

What is Box and what services do they offer?

Founded in 2005, Box provides a secure content sharing platform. Content on Box can be shared internally and externally, accessed through iPad, iPhone and Android applications, and extended to partner applications such as Google Docs.

What is Internet2?

Internet2, or I2, is a consortium of leading U.S. research and educational organizations whose goal is to develop breakthrough technologies that will enhance their educational, research and community service missions for today and the future. I2 also provides its member institutions with a private, high-speed, high-bandwidth network to support research and other activities.

Why did Internet2 choose Box?

Internet2 chose Box after a review of many storage and file management services. As a member of Internet2, Notre Dame can benefit from attractive pricing and support. One of the key benefits of Box is its ability to integrate in the future with other internal Notre Dame system applications.

Are any other universities getting this service?

Other schools in addition to Notre Dame have agreed to be early adopters for this project, including: University of California Berkeley, Carnegie Mellon University, Cornell University, University of Illinois, Indiana University, University of Michigan, and Stanford University. Each school is rolling out the service in 2012.  Additional schools are joining the user community.

Will there be a charge for this service?

There will be no charge to units for using basic Box services. The Vice President for Information Technologies will determine what kind of chargeback model will be implemented for extraordinary service requests.

Terms of Services

Terms of Service

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