OIT Help Desk


The OIT Help Desk provides IT support to currently affiliated members of the ND community. We support  Windows and Macintosh operating systems and desktop applications listed on the OIT Supported Software Web page. We also support services that the Office of Information Technologies provides or is responsible for, such as InsideND, ND Google Email, Calendaring, Apps, ND-Secure, Shared File Space (AFS & Netfile), ND VPN,  and PrintND. 

We can assist you in accessing central services that you are permitted to use, but if another department owns the application, we may not be able to provide support for how to use it. In this scenario, the Help Desk will refer you to the department for specific assistance in the functionality of the program.


Some examples include:

  • HR Benefits/Open Enrollment -- Human Resources   
  • Ultratime -- Payroll
  • BuyND -- Procurement

Contacting the Help Desk

Phone: (574) 631-8111
Chat: help.nd.edu
Email: oithelp@nd.edu
Web:  ServiceNow.nd.edu
Location: 128 DeBartolo Hall

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Normal Support Hours

  • Monday - Thursday: 7:30 a.m. - 6:00 p.m.
  • Friday: 7:30 a.m. - 5:00 p.m.
  • (Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)

We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed.  We are closed for other university holidays.

Extended Support Hours

(During the Academic Year When Classes are In Session)

Phone & Chat Support Only

  • Sunday: 3:00 p.m. - 8:00 p.m
  • Monday - Thursday: 6:00 p.m. - 8:00 p.m.

IT Outpost

During the Academic Year when Classes are in session, we have a Help Desk representative available at the IT Outpost in the Hesburgh Library near the reference desk on the 1st floor.  Current hours are:

  • Sunday - Thursday: 1:00 p.m. - 10:00 p.m.

Options When the Help Desk Is Closed

When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

In addition, we update and post reference information on the OIT Support Site. To help you find what we have posted for your situation, use the Search field in the top right corner of any OIT Web page.

Emergency Issues

If an OIT service experiences an outage outside OIT Help Desk hours, please call (574) 631-8111 and follow the prompts to report a service outage. Staff will gather basic information to determine if an outage exists, and report it to the appropriate OIT technologists for repair. Individuals will not answer or log questions about applications outside normal business hours.  Additional service status information can be found at here.

OIT Help Desk Mission

We provide prompt, courteous, and informed support to the University's computing community.

Student Employment Opportunities

Are you a new student to Notre Dame? Or have you been here awhile and find that you are always assisting your fellow classmates with their computer problems? If so, a job with the OIT Help Desk might be what you're looking for! Please visit the ND Student Jobs information page for additional details.

Help Desk Manager

help desk staff photo

Student Supervisor


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