PrintND FAQ

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What is PrintND?

PrintND is a print management system that helps the University control printing costs while providing all students with a print quota to help them with their academic printing needs.

What is the release station?

Near every PrintND printer is a computer referred to as the release station. You must log in to that computer using your NetID and password, select your document that you wish to print, and choose to release it. This provides security so that your document will not print until you are at the printer to pick it up. It also saves paper and toner if you accidentally queue something to print, because print jobs in the queue are purged after 6 hours if you haven't released them.

I am connected to the Internet, but I am unable to print to any PrintND printer. Am I missing something?

You must be connected to the ND-Secure, or the wired campus network to use PrintND printers on campus. Please review the Wireless Networks at Notre Dame support page for details on connecting to the ND network. Users connecting to the wired network connection will be able to use PrintND via ND-Secure after they authenticate to the zoned network. You must use a VPN connection when you print from any connection other than ND-Secure or Eduroam, such as ND-Guest or off-campus connections.

Where is the printer located for my residence hall?

Please refer to the Residence Hall Printer Location & Model Information support page.

Norton Antivirus won't let me install the PrintND software.  How do I resolve this?

To install the new PrintND drivers, you will need to temporarily disable your Norton AV. Save your work and close any extra windows and programs you have open.

In the lower-right hand side of your screen (near your time/date, network info, and other taskbar icons), click the small arrow to display all of your icons.  Right-click on your Norton icon and select “turn on silent mode” for an hour.  Next, right-click Norton again and temporarily disable your AV protection.  15 minutes is enough for most machines to successfully install the Print@ND client.

Download the PrintND drivers and install as normal.  If your previous installation failed, download a NEW copy of the drivers, and install the new copy.
Although your AV will automatically re-enable itself after the time frame you selected, we recommend right-clicking on the Norton icon a few more times to turn off silent mode and re-enable AV protection.  If you have any further trouble with the PrintND installer, please give us a call.

I have old printer configurations from the old PrintND system. How do I get rid of them if they are no longer needed?

Installing the new PrintND drivers after noon August 6 will remove any old queues and drivers.

Can I print from my iPhone, iPad or iPod Touch?

You can print from your mobile devices by going to print.nd.edu.  For more information about printing from mobile devices, click here.

The PrintND pop-up does not appear when I send a file to print via a Web browser. What can I do to make the pop-up appear?

To print from a Web browser, you have to allow pop-ups in your browser settings. Adding https://print2.cc.nd.edu to your list of trusted sites also would allow PrintND to be an exemption to allow pop-ups.

Does my print quota of 1,000 points reset each semester?

See http://oithelp.nd.edu/print/printnd/#adjustments. Allotted print quota resets each academic year.

I am a graduate student. When will I receive my additional quota?

Graduate students received their additional quota allocations the first week of September. If you are a graduate student and did not receive the additional 2,500 points of quota by September 15th, please call 574-631-8778.

How long do I have to release my print job?

All print jobs in the queue will be purged after 6 hours if you haven't released them.

Do I need to install the new PrintND software if I’ve used the system successfully in past years?

Yes. All of the printer queues and print drivers have changed to improve the print quality and performance of the system. To utilize those improvements you must use the new software, which can be found here after noon, August 6. Drivers downloaded before noon, August 6, may be the old printer drivers for last year.

Whom do I contact if the printer is out of paper, out of toner or broken?

Please contact Learning Spaces at (574) 631-8778 to report errors and notifications for PrintND printers.

Why did the quota change from “dollars” to “points”?

For a number of years, one of the most frequent student requests has been to show quota in “the number of points that I have remaining” instead of in “funny money” dollar values.  OIT heard this complaint, and with the latest upgrade to the PrintND service, has been able to switch to allocating the quota by points available to print.

I’m an undergraduate student.  My quota is 1000 points per semester, correct?

Undergraduate students receive a quota of 1000 points per semester.  The additional 1000 points for the spring semester will be added in January to your quota points remaining from the fall semester.

I have a quota of 1000 points per semester.  How much can I print with this?

The quota is expressed in terms of “points”.  With a quota of 1000 points, you can print 500 pages at 2 points per sheet of paper duplex (1000 impressions), or 500 pages with one page per sheet of paper simplex (500 impressions).

What are the specific charges for to my quota for printing?

Black and white printing, on black and white printers, is charged at 2 points per sheet of paper when printing 2-sided, and 2 points per sheet of paper when printing 1-sided.  Color printing is much more expensive, and is charged at 12 points per sheet of paper when printing 2-sided, and 12 points per sheet of paper when printing 1-sided.  Please remember, B&W printing done on a color printer is charged at the color printing rate.

I’m a graduate student.  My quota should be larger than 1000 points, correct?

Graduate students receive a quota of 3500 points.  The additional 2500 points will be added to your quota roughly 2 weeks into the fall semester, when the graduate schools have finished all of their student data entry.  

I’m a Law School student.  My quota should be larger than 1000 points, correct?

Law school students receive a quota of 4250 points.  The additional 3250 points will be added to your quota roughly 2 weeks into the fall semester, when the graduate schools have finished all of their student data entry.  

Last year I could print more than just 2000 points.  Why did this change?

  1. The quota last year for undergraduates was 1500 pages, printed 2-sided.  Quota was not reduced properly due to an error in the print management software configuration.  We have corrected the configuration error.
  2. The undergraduate quota was set at 1000 points per semester after evaluating the actual printing experience from last year.  This is the “90th percentile” print level.  In other words, we expect that 90% of our undergraduates will not encounter quota issues with this print quota.
  3. OIT is monitoring the PrintND use to validate that the quota is set at the 90th percentile.  Our goal is to provide students with print quota sufficient to meet their academic needs.

What if my quota isn’t enough for me to print what I need for my classes?

There are several ways to reduce the volume that you print.  OIT will be providing a series of printing conservation tips and tricks on the Help Desk web page, and will blog about them throughout the semester.   We anticipate the tips and tricks section to be in place sometime in October.

How much does it cost to purchase additional printing quota?

Additional print quota can be purchased at a rate of $3.00 per 100 points from the OIT Learning Spaces group, located in 115 DeBartolo.  

Can my professor request additional print quota for me, or for everyone in my class?

Professors can purchase additional quota for their classes, or for individual students, using their departmental accounts.  Ask your professor to do this by having him/her contact the OIT Learning Spaces group at 1-8778. 

Does printing quota ever expire?

  1. Your annual printing quota is for the academic year.  It expires during August of each year, roughly 2 weeks before the start of the fall semester, and is refreshed at the start of the semester.
  2. Any quota you have purchased will not expire.    

I was printing a document but the printer had a problem and the document didn’t print correctly.  Can I get a refund on the print quota that was charged?

If your document did not print correctly because of printer problems, you can have that quota refunded to your account by calling the OIT Learning Spaces Group at 1-8778 or visiting their office, located in 115 DeBartolo.

Why do I need to install a new set of PrintND drivers?  Why can’t I use the ones from last year?

As part of the upgrade to PrintND, OIT has simplified the structure of printing so that there is simply a black-and-white queue that works at all B&W printers, and a color queue that works for all color printers.  To implement this structure, the print driver setup had to be modified, and thus must be reinstalled.

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