What is PrintND?
PrintND is a print management system that helps the University control printing costs while providing all students with a print quota to help them with their academic printing needs.
I am connected to the Internet, but I am unable to print to any PrintND printer. Am I missing something?
You must be connected to the eduroam, or the wired campus network to use PrintND printers on campus. Please review the Connecting to eduroam for Secure Wireless section of the OIT's networking page. You must use a VPN connection when you print from any connection other than Eduroam, such as ND-Guest or off-campus connections.
Where is the printer located for my residence hall?
Please refer to the Residence Hall Printer Location & Model Information support page.
Norton Antivirus won't let me install the PrintND software. How do I resolve this?
To install the new PrintND drivers, you will need to temporarily disable your Norton AV. Save your work and close any extra windows and programs you have open.
In the lower-right hand side of your screen (near your time/date, network info, and other taskbar icons), click the small arrow to display all of your icons. Right-click on your Norton icon and select “turn on silent mode” for an hour. Next, right-click Norton again and temporarily disable your AV protection. 15 minutes is enough for most machines to successfully install the Print@ND client.
Download the PrintND drivers and install as normal. If your previous installation failed, download a NEW copy of the drivers, and install the new copy.
Although your AV will automatically re-enable itself after the time frame you selected, we recommend right-clicking on the Norton icon a few more times to turn off silent mode and re-enable AV protection. If you have any further trouble with the PrintND installer, please give us a call.
I have old printer configurations from the old PrintND system. How do I get rid of them if they are no longer needed?
Installing the new PrintND drivers will remove any old queues and drivers.
Can I print from my mobile device?
You can print from your mobile devices by going to print.nd.edu. For more information about printing from mobile devices, click here.
The PrintND pop-up does not appear when I send a file to print via a Web browser. What can I do to make the pop-up appear?
To print from a Web browser, you have to allow pop-ups in your browser settings. Adding https://print2.cc.nd.edu to your list of trusted sites also would allow PrintND to be an exemption to allow pop-ups.
Does my print quota of 10 Print ND Dollars reset each semester?
See http://oithelp.nd.edu/print/printnd/#adjustments. Allotted print quota resets each academic year.
I am a graduate student. When will I receive my additional quota?
Graduate students received their additional quota allocations within two weeks of the start of the semester. If you are a graduate student and did not receive the additional $25.00 by the second week of classes, please call 574-631-8111.
How long do I have to release my print job?
All print jobs in the queue will be purged after 6 hours if you haven't released them.
Whom do I contact if the printer is out of paper, out of toner or broken?
Please contact Learning Spaces at (574) 631-8111 to report errors and notifications for PrintND printers.
I’m an undergraduate student. My quota is $10 per semester, correct?
Undergraduate students receive a quota of $10 per semester. The additional $10 points for the spring semester will be added in January to your quota points remaining from the fall semester.
I have a quota of $10 per semester. How much can I print with this?
With a quota of $10, you can print 500 pages at $0.02 per sheet of paper duplex (1000 impressions), or 500 pages with one page per sheet of paper simplex (500 impressions).
What are the specific charges to my quota for printing?
Black and white printing, on black and white printers, is charged at $0.02 per sheet of paper when printing 2-sided, and $0.02 per sheet of paper when printing 1-sided. Color printing is much more expensive, and is charged at $0.12 per sheet of paper when printing 2-sided, and $0.12 per sheet of paper when printing 1-sided. Please remember, B&W printing done on a color printer is charged at the color printing rate.
I’m a graduate student. My quota should be larger than $10, correct?
Graduate students receive a quota of $35. The additional $25 will be added to your quota roughly 2 weeks into the fall semester, when the graduate schools have finished all of their student data entry.
I’m a Law School student. My quota should be larger than $10 points, correct?
Law school students receive a quota of $80.
Can my professor request additional print quota for me, or for everyone in my class?
Professors can purchase additional quota for their classes, or for individual students, using their departmental accounts. Ask your professor to do this by having him/her contact the Help Desk at (574) 631-8111.
How do I know what my current print quota is?
When you login to a printer, your remaining print quota is displayed, along with the quota that will be utilized for any active print jobs that you release.
Does printing quota ever expire?
- Your annual printing quota is for the academic year. It expires during August of each year, roughly 2 weeks before the start of the fall semester, and is refreshed at the start of the semester.
- Any quota you have purchased will not expire.
I was printing a document but the printer had a problem and the document didn’t print correctly. Can I get a refund on the print quota that was charged?
If your document did not print correctly because of printer problems, you can have that quota refunded to your account by calling the OIT Help Desk at 1-8111 or visiting their office, located in 128 DeBartolo Hall.
Do I have to use the Pharos Popup Client?
No, you can use the My Print Center web page to select documents that you want to print.
If I sent a print job via Mobile Device or My Print Center, can I print a BW document on a Color printer and get charged the BW cost?
Yes, when using one of these methods, you have the choice of using any printer. However, if you have used the Pharos Popup Client, which requires you to select a queue, that print job will only be available from either the BW or Color printers (depending on which you selected).
I get a red error light on the printer when trying to print my job, how can I get my job to print?
If you receive this error:
- On the left side of the LCD screen, touch the Status Monitor Button
- Click OK and another screen will appear.
- Click OK on that screen also
- Your job will then print.
Contact the OIT Help Desk
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