PrintND FAQ

What is PrintND?

PrintND is a print management system that helps the University control printing costs while providing all students with a print quota to help them with their academic printing needs.

What is the release station?

Near every PrintND printer is a computer referred to as the release station. You must log in to that computer using your NetID and password, select your document that you wish to print, and choose to release it. This provides security so that your document will not print until you are at the printer to pick it up. It also saves paper and toner if you accidentally queue something to print, because print jobs in the queue are purged after 6 hours if you haven't released them.

I am connected to the Internet, but I am unable to print to any PrintND printer. Am I missing something?

You must be connected to the ND network to use PrintND printers on campus. Please review the Wireless Networks at Notre Dame support page for details on connecting to the ND network. Users connecting to the wired network connection will be able to use PrintND via ND-Secure after they authenticate to the zoned network. You must use a VPN connection when you print from any connection other than ND-Secure or ND-Guest, such as off-campus connections.

Where is the printer located for my residence hall?

Please refer to the Residence Hall Printer Location & Model Information support page.

Norton Antivirus won't let me install the PrintND software.  How do I resolve this?

To install the new PrintND drivers, you will need to temporarily disable your Norton AV. Save your work and close any extra windows and programs you have open.

In the lower-right hand side of your screen (near your time/date, network info, and other taskbar icons), click the small arrow to display all of your icons.  Right-click on your Norton icon and select “turn on silent mode” for an hour.  Next, right-click Norton again and temporarily disable your AV protection.  15 minutes is enough for most machines to successfully install the Print@ND client.

Download the PrintND drivers and install as normal.  If your previous installation failed, download a NEW copy of the drivers, and install the new copy.
Although your AV will automatically re-enable itself after the time frame you selected, we recommend right-clicking on the Norton icon a few more times to turn off silent mode and re-enable AV protection.  If you have any further trouble with the PrintND installer, please give us a call.

I have old printer configurations from the old PrintND system. How do I get rid of them if they are no longer needed?

Removing old PrintND printers from your computer differs depending on the Operating System being used. Users should refer to the PrintND for Windows or PrintND for Mac OS X support pages for information on how to uninstall former versions of PrintND printers. 

Can I print from my iPhone, iPad or iPod Touch?

You can print from your mobile devices by going to print.nd.edu.  For more information about printing from mobile devices, click here.

The PrintND pop-up does not appear when I send a file to print via a Web browser. What can I do to make the pop-up appear?

To print from a Web browser, you have to allow pop-ups in your browser settings. Adding https://print.cc.nd.edu to your list of trusted sites also would allow PrintND to be an exemption to allow pop-ups.

Does my print quota of $90 reset each semester?

No, all print quotas are applied to accounts at the beginning of Fall semester and are for use throughout the entire academic year.

I am a graduate student. When will I receive my additional quota?

Graduate students received their additional quota allocations the first week of September. If you are a graduate student and did not receive the additional 2,000 sheet quota by September 15th, please call 574-631-8778.

How long do I have to release my print job?

All print jobs in the queue will be purged after 6 hours if you haven't released them.

Why does a pop-up appear each time I print a document now? Can I use any NetID in this pop-up?

The pop-up reduces problems from previous years which required that your computer login match your NetID and password. In addition, when collaborating with others, each person can now print a document from a single computer using their own NetID and associated quota.

What are the benefits of the new PrintND system compared to the system from previous years?

The single queue for each model of printer can be accessed from any release station in an OIT computer lab or residence hall. Your friends can use your computer to print their documents, and when prompted for their NetID the document will be printed under their account.

My professor is no longer able to request quota increase requests for classroom purposes for my account as was the case last year. Why?

We have increased the initial quota that all students receive, and significantly reduced the cost for purchasing additional quota. The increased quota was to address excessive printing needs required for some classes, so that faculty no longer have to submit special requests.

Do I need to install the new PrintND software if I’ve used the system successfully in past years?

Yes. All of the printer queues and print drivers have changed to improve the print quality and performance of the system. To utilize those improvements you must use the new software.

Whom do I contact if the printer is out of paper, out of toner or broken?

Please contact Learning Spaces at (574) 631-8778 to report errors and notifications for PrintND printers.

Top of Page