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FAQ

 

Cisco WebEx at Notre DameWebEx is Web conferencing software that allows users to host and participate in meetings over the Internet. WebEx has been licensed by the University so that you can conduct and participate in this type of Web-based desktop conferencing, commonly referred to as "webinars." WebEx allows a meeting host to invite multiple attendees to participate in a conference and share any applications or content on workstation computers.

 

What is WebEx?

WebEx is a service that allows you to host or participate in online meetings and presentations. WebEx allows users to collaborate on documents online, and includes chat and video services.
 

How Can I Obtain My Existing WebEx Account Information?  

Your userrname for WebEx is NOT the same as your NetID.  For assistance with account information, please contact the OIT Help Desk at (574) 631-8111.
 

Who can request a WebEx account?

WebEx conferencing is available to all faculty, staff, and students for educational purposes that conform to the Responsible Use Policy.
 

How do I request a WebEx account so I can host an event?

To request a WebEx account, please contact the OIT Help Desk at (574) 631-8111.
 

How far in advance do I need to request a WebEx account?

Please allow at least two business days notice for requests.
 

Do I need to request an account for every event I want to host?

No. Once you obtain your WebEx account information, you may log in at any time to schedule events.
 

How Do I Set Up an Event in WebEx?

Please visit the Using ND WebEx support page to review how to administer events.
 

Whom Do I Call If I Forgot My ND WebEx Login Information?

Contact the OIT Help Desk at (574) 631-8111, and they will help you reset your WebEx password.
 

What are the System Requirements for Hosting or Attending a WebEx Session?

Please visit Cisco's WebEx KnowledgeBase for up-to-date information, since requirements may change with future software releases.
 

How do I modify an event?

Please visit the Using ND WebEx support page to review how to administer events.
 

How Can I Obtain a Conferencing Number?

When you initially register for a WebEx account, you are assigned a unique number and access code. Please keep this information in a safe place that you will remember for reference.

If you need to retrieve existing WebEx account details, you can obtain this information by contacting the OIT Help Desk at (574) 631-8111 for assistance locating the information.
 

Is WebEx Billable To My Department?

Billing is done at the end of each month. You will receive an itemized statement that describes the date, time, duration and number of participants, and the total charge against your FOPAL number.


Why is WebEx Not Able to Detect My Web Cam?

If you are having trouble seeing your webcam or an attendee is having trouble seeing their webcam, make sure that you are NOT running Skype at the same time. Skype will take your webcam video for itself and won't let WebEx access it. So before you start or log in to a session, make sure that Skype is disconnected and turned off.

Do I Download Software to Host Meetings?

To use all of the interactive features in a meeting, you must run Meeting Manager on your computer.

Meeting Manager lets you or anyone in the meeting share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Manager for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary.
 

How Does WebEx Handle Multiple Screen Resolutions While Sharing Desktops?

In a WebEx meeting, all of the attendees' views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion.
 

Will WebEx Work With VoIP?

Yes, In fact, the VoIP system at Notre Dame includes additional conferencing options. Please review the Conferencing Options support page for additional details.

If you plan to use the computer as the telephone audio device, you should check out the WebEx System Requirements to ensure your machine uses a supported sound card and driver.  Additionally, your speakers or headphones, as well as your microphone, must be supported.  WebEx Audio Release Notes support page contains detailed information on audio requirements and information relative to VoIP compatibility.
 

Will My Web Cam Work With WebEx?

Generally, any video camera or webcam that connects to either a USB or parallel port on your computer should work with WebEx meetings.
 

Will WebEx Work Using Mozilla Firefox?

Yes. However, Mozilla Firefox has had some issues with WebEx. Below are some helpful hints and known issues when using Firefox.

Java Runtime Environment

Users must have a version of the Java Runtime Environment (JRE) installed on their desktop. On Windows, Firefox can be used with Sun's Java Runtime Environment (JRE). However, Java VM may not work properly when using Linux, Solaris or OS X machines.  Please review the following links for more information on Java support for these operating systems:

New Windows Opening In Firefox May End Your Meeting

By default, Firefox is set to open links from other applications in the most recent tab/window.  WebEx meeting clients will open links in a browser for the following features:

  • Invite by Email
     
  • Share Web Content
     
  • Help
     
  • Learn More link on the Quick Start Page
     
  • Verify Rich Media Player
     
  • Welcome Message

When opened, these pages will end the Meeting Client session. To avoid this problem, update your Firefox preferences to open links in a new window or a new tab. 

These options can be found under: Tools > Options > Advanced > Tabbed Browsing (Windows) or Firefox > Preferences > Tabs (Macintosh)
 

Other Known Issues:

  • The feedback page after a meeting is ended may not appear when using Firefox.
     
  • Menu background colors may be incorrect on certain Windows XP systems, rendering some menu items unreadable.
     
  • The meeting center client must be manually installed for users to remotely access a computer setup for Access Anywhere. 
    Users can manually install the meeting manager client by downloading the manual installer for Netscape Navigator on the support page.
     
  • Downloading meetings recorded over the network may not add the proper .wrf file extension to the downloaded file. 
    Workaround:  Rename the file and add .wrf to the end of the file.
     
  • Sharing a local .htm or .html file does not work. 
    Workaround:  Change your default browser to Internet Explorer or share the file using application share after loading the file in your preferred browser.

 

For more information please visit the Mozilla Firefox Support site.

 

Where Can I Find More Information on WebEx?

Please visit Cisco's WebEx KnowledgeBase for more information regarding WebEx services. You may also contact the OIT Help Desk for assistance by calling (574) 631-8111.
 

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