Top 5 Questions
- How to transfer a call
- Listen to your voicemail in your email
- How to do a conference call
- Set personalized speed dial
- Set your voicemail out-of-office message
Which kind of phone user are you?
Notre Dame provides voice services to our faculty and staff through voice-over-IP (VoIP). Explore the features below to learn more about how VoIP can meet your needs.
Which of these best describe you? It may be more than just one.
The traditional use of a telephone - making and receiving calls, other common features such as speakerphone, voicemail, speed dial, etc.
Phone is a major part of the work day, often answering calls for many other staff or faculty, redirecting calls, transferring, forwarding, or sending them to voicemail.
Always connected and often outside the office or typical work day. May rely heavily on a cell phone, use a wide array of mobile-friendly features.
Prefers email or texting and avoids using phone where possible. More likely to try new technologies to improve productivity and efficiency.
|Features to Explore|
|Standard Voice Calling|
|Easy Access Buttons|
|Personalized Speed Dial|
|Hold, Transfer, Redial, Call Waiting|
|Support for headset, speakerphone|
|Self-care Web Portal|
|Campus Group Calling|
|From Desk Phone (up to six)|
|MeetMe (up to eight)|
|Voicemail to email (ESNA License)|
|Voicemail web portal|
|Delegation of phone management|
|Call screening (DND, iDivert)|
|Call pickup “group option” (Support Teams)|
|Control of a desk phone via Jabber|
|Directory access via Jabber|
|Mobile Support/Mobility Features|
|Call Forwarding/Call Pickup|
|Single number reach (ring all devices)|
|Find me/Follow me (ring on multiple devices)|
|Presence (live availability status)|
|Mobility (seamless transfer to/from mobile device)|
|Extension Mobility (moveable line-multiple locations)|
|Softphone-Cisco Jabber (mobile integration)|
|Soft Phone (Cisco Jabber)|
|Web page “Click to call”|
|Audio, Video, and Chat|
|Cisco Voice Conferencing|
Contact the OIT Help Desk
Notre Dame ranks #6
on IDG's Computerworld
Best Places to
Work in IT 2016
Help Desk FAQs
- How do I change my password?
- I'm new to ND, how do I get started with IT services?
- How do I learn about other features of the VoIP telephone service?
- How do I access my email & calendar?
- How do I get on the wifi network?