Residence Hall Phone FAQ

There is a house phone on my floor. Can I dial 911 from that phone?

Yes, 911 calls will go to NDSP and display the location of the house phone.

Can I call home from the house phone? What about other long distance calls?

The house phone will permit local calling (South Bend, Mishawaka) but long distance calls will require the user to have a calling card plan (pre-paid cards will work).

There is a phone jack in my room. How do I get in-room phone service?

In-room phone service (called "opt-in service") will be indicated by the student on their R&B enrollment declaration. The service will be installed during the first month of the school year.

I have roommates. Can we share the cost of 1 phone?

Yes. But the cost would need to be charged to only 1 student. The phone can have multiple voice mailboxes.

Which of the jacks is the phone jack?

The jack with the blue icon is the only phone jack in the outlet.

What does "Opt-In Phone Service" mean?

In-room telephone service is an extra-cost option provided by the University. You can request this service during the first 4 weeks of the fall semester and the first 2 weeks of the spring semester. When you "opt-in" for phone service you will be billed per semester. The phone jack in your room will be activated and a phone number will be assigned. You are responsible for providing a telephone set. The service provided will not include long distance service. It is your responsibility to sign up for a long distance telephone service, which will be billed to you personally.

How much does "Opt-In Phone Service" cost?

The cost is $176 per semester, which is billed to your student account.

I've opted-in for phone service. What do I need to do now?

You will need to bring a telephone instrument with you. The telephone can NOT be a 2.4 GHz phone. It will interfere with the residence hall's wireless data service. All other telephones should work. You may want to use a telephone that has a message waiting indicator to visually show when you have a voicemail waiting to be retrieved.

How do I make long distance calls from my room phone?

You will need to bring with you your own long distance plan or use pre-paid calling cards. You can NOT bill your calls to your University provided telephone number or accept collect calls, 3rd number billed calls, or extended information calls. If these types of calls are billed to the University provided telephone number you will be required to pay the charges plus a $25.00 administrative fee per call.

Does Notre Dame recommend any long distance service providers?

No, at this time the University is not recommending any particular carrier.

Is there telephone equipment I should NOT bring to Notre Dame?

The telephone can NOT be a 2.4 GHz phone. It will interfere with the residence hall's wireless data service. All other telephones should work. You may want to use a telephone that has a message waiting indicator to visually show when you have a voicemail waiting to be retrieved. You will need to bring with you your own long distance plan or use pre-paid calling cards. You can NOT bill your calls to your University provided telephone number or accept collect calls, 3rd number billed calls, or extended information calls. If these types of calls are billed to the University provided telephone number you will be required to pay the charges plus a $25.00 administrative fee per call.

I didn't select "Opt-in Phone Service". Can I get phone messages?

Yes, you can get voice mail messages using the University's voice mail system. You were given a 5-digit code at registration. Dial 634-7474 and enter your 5-digit code. Follow the directions to set up your account, and you can then get voice mail messages at that mailbox.

Can I get VoIP phone service at Notre Dame?

The University does not offer VoIP phone service through our network to the residence halls. The OIT does not support any third party VoIP services and cannot guarantee that they will work on the Notre Dame network.

My in-room phone won't work. Whom should I call?

All telephone repair problems should be directed to the Voice Services Help Desk at (574) 631-8111, select option 2.

 

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