Password Problems and Solutions

Password Reset Options

In Person

Visit the OIT Help Desk at 128 Debartolo Hall and present your state ID, driver’s license, passport, or Notre Dame ID card (must have a picture) for a password reset.



Students can call the OIT Help Desk at and supply the following information to receive a new password over the phone:

  • Name
  • NetID
  • ndID
  • Date of Birth
  • Registrar Listed Address or Phone Number

Note: If you are in the Notre Dame/South Bend/Mishawaka area, you will need to stop by the Help Desk in person for assistance.

Faculty & Staff

Faculty and staff can get a new password by calling the OIT Help Desk for a new password if we are able to verify identity by voice with another staff or faculty member at Notre Dame using a conference call.

Note: The OIT Help Desk representative must  be able to find the colleague in the ND Directory, get their extension from the directory, contact them at that number, and have them confirm identity to reset a password.


For a password reset by fax, send a fax to the OIT Help Desk at 574-631-9883 with the following:

  1. Name
  2. NetID
  3. Copy of State ID, Driver’s License, Passport, or Notre Dame ID Card (Must have a picture)
  4. Note Requesting a Password Reset
  5. Signature
  6. Return Fax Number

Note: The OIT Help Desk cannot process your request if any of the above is unreadable in the fax as received, or if a return fax number is not provided. Passwords cannot be sent by email or any other means when requested by fax.


For situations where no other means are possible, a “reinsert” can be requested by phone or email to the OIT Help Desk. A reinsert is an overnight process that removes password information from a NetID without affecting email, file storage, or any other service associated with a NetID.

The day after a reinsert is requested, a new password can be set as if the NetID account had never been used. Visit the NetID Activation page, take the Responsible Use Policy quiz, and use your ndID and date of birth to set a new password.


The OIT Help Desk cannot provide password information by email or chat at this time.

Forgotten Password Service

Don’t forget to set up the Forgotten Password Service once you have your password reset. Once the service has been set up, a forgotten password can be changed without assistance from the OIT Help Desk on the I Forgot My Password page.

My Password Quit Working

The ND Strong Password Standard requires all passwords be changed every 180 days. The OIT sends email notices as that deadline approaches, and if the password is not changed, it will cease to work for all ND services such as WebMail, insideND, or WebFile. However, your expired password will still work to establish a new password if you know what the expired password is. To select a new password:

  1. Open a browser window (Internet Explorer, Firefox, Safari)
  2. Go to
  3. Type your NetID in the NetID field.
  4. Type in your expired password in the Password field.
  5. Type a new password in the New Password field.
  6. Type the new password again in the Confirm Password field.
  7. Click on the Change Password button.

If you do not remember what the expired password is, visit the OIT Help Desk at 128 DeBartolo Hall with a photo ID to have your password reset,

Password Expiration Reminders

Email notices are sent to the email address associated with all NetIDs beginning when they are within 30 days of expiring. These messages will increase in frequency as the deadline approaches, and will continue until the password has been changed, or until the old password expires and will no longer function. A sample of one of these reminders is provided below.

Email reminder of password expiration approaching


Password Considerations & Special Requirements

Some IT services may have specific requirements for your password to ensure you are able to successfully access the system, as noted below.

InsideND & Administrative Systems

In order to login to insideND and the administrative systems, your password must:

  • Start with a letter
  • Include in your password at least one character from no less than three of the following character classes:
    • Lowercase letters (lowercase)
    • Uppercase letters (UPPERCASE)
    • Digits (0-9)
    • Punctuation/symbols ($, # , _)
  • If using symbols, only $, #, and _ are acceptable as some systems accept only these characters.  Do not start your password with a symbol.

Please see to change your password. If problems persist, please contact your deparmental IT support staff or the OIT Help Desk at 574-631-8111. 

Change Your Windows Machine Password

After you change your password at, you may also need to update your local machine password. To change the password on your local Windows computer:

  1. On the Start menu, select Control Panel.
  2. From the Control Panel select User Accounts.

    Windows 7 user account screen

  3. In the User Accounts dialog, click on your personal user account.
  4. Next, choose Change your Password.
  5. Type your old password in the Current password field.

    Windows 7 change password screen

  6. Type your new password in the New password field.
  7. Type your new password AGAIN in the Confirm new password field
  8. If desired, you can enter a password hint.
  9. Click Change password.

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