Frequently Asked Questions

What if Something Goes Wrong?

What do I do if I think my computer has a virus or is hacked?

Report a security event

What do I do if I think my identity might have been stolen?

Review these identity theft prevention resources.

Stay Secure

How do I configure Windows to automatically update when security patches are released?

For Windows machines running anything besides Windows 10, see Microsoft's instructions. Windows 10 comes with automatic updates already set up by default. Read more here.

How do I configure Mac OS X to automatically update?

You can set your App Store preferences to Download newly available updates in the background. If you're using OS X El Capitan v10.11.5 or later, these updates include major new macOS versions, such as macOS Sierra. Your Mac then notifies you when the updates are ready to install.

Large automatic downloads don't occur when your Mac is using a Personal Hotspot.

Computer Disposal

How do I prepare a computer for surplus disposal?

Formatting the hard drive is not sufficient to remove data from the computer!  Follow the instructions for securely disposing of a computer.


I’ve heard that ND’s firewall protects my computer. Is there really a need for more security measures?

Yes. Although the firewall does offer significant protection against security threats, no one measure is a complete defense. Think of a castle. Since it has a moat, why wouldn't they send all of the other defenders home? What if someone crosses the moat? Defense in depth is a cornerstone of effective security. For an optimally secure computer, we also recommend the use of anti-virus software and conducting weekly anti-spyware scans. In addition, the Sensitive Number Finder should be run at least quarterly, or more often if you work with highly sensitive data.

What is a VPN?

VPN stands for "Virtual Private Network." The University's VPN permits computers and other technology systems that are not connected to a secure campus network, like eduroam or the wired network, to access the Notre Dame network as if they were connected to a secure campus network. We recommend using the VPN whenever you are connecting the ND network from off-campus and accessing University information, and some IT services require a VPN connection when accessed from outside a secured campus network.

Like registered and sealed mail, a VPN delivers your tework traffic to campus in an encrypted "tunnel." By requiring you to supply your password when connecting, the VPN also provides OIT servers with an extra ssurance that the person connecting to it is a member of the ND community.

To connect to the campus VPN, follow our instructions in our article, Connecting to the VPN - Cisco AnyConnect