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OIT Help Desk

OIT Help Desk

Contacting the Help Desk
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Support Hours
Extended Support Hours
Options When the Help Desk Is Closed
OIT Help Desk Mission
Student Employment Opportunities

The OIT Help Desk provides IT support to currently affiliated members of the ND community. We support Windows and Macintosh operating systems and desktop applications listed on the OIT Supported Software Web page. We also support services that the Office of Information Technologies provides or is responsible for, such as InsideND, Exchange Email & Calendaring, ND Google Apps, ND-Secure, Shared File Space (AFS & Netfile), ND VPN, and PrintND.

We can assist you in accessing central services that you are permitted to use, but if another department owns the application, we may not be able to provide support for how to use it. In this scenario, the Help Desk will refer you to the department for specific assistance in the functionality of the program.

Some examples include:

HR Benefits/Open Enrollment -- Human Resources
Ultratime -- Payroll
BuyND -- Procurement

Contacting the Help Desk

Phone: (574) 631-8111
Email: oithelp@nd.edu
Web: assyst.nd.edu
Location: 128 DeBartolo Hall

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Support Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.
(Closed Wednesdays 12:00 p.m. - 1:30 p.m. for Staff Meetings)

We remain open on Labor Day holidays, when classes are in session, while most campus offices are closed.

Extended Support Hours

(During the Academic Year When Classes are In Session)

Phone Support Only

Sunday: 3:00 p.m. - 8:00 p.m.
Monday - Thursday: 5:00 p.m. - 8:00 p.m

Options When the Help Desk Is Closed

When the Help Desk is closed, you can still contact us by the following methods, and we will respond to you when we reopen:

Leave a message by calling (574) 631-8111
Send email to oithelp@nd.edu
Log an incident at assyst.nd.edu

In addition, we update and post reference information on the OIT Support Site. To hep you find what we have posted for your situation, use the Search field in the top right corner of any OIT Web page.

Emergency Issues

If an OIT service experiences an outage outside OIT Help Desk hours, please call (574) 631-5603. OIT staff will be able to determine if an outage exists, and report it to the appropriate OIT technologists for repair. Individuals will not answer or log questions about applications at this phone number.

OIT Help Desk Mission

We provide prompt, courteous, and informed support to the University's computing community.

Student Employment Opportunities

Are you a new student to Notre Dame? Or have you been here awhile and find that you are always assisting your fellow classmates with their computer problems? If so, a job with the OIT Help Desk might be what you're looking for! Please visit the ND Student Jobs information page for additional details.