Google Apps FAQs

General FAQs
Gmail FAQs
Other Collaboration Services/Google Calendar/Mobile Access FAQs

General

How do I activate my Google Apps for Notre Dame account?

Incoming students, faculty and staff can go to the ND Account Activation Page and follow the directions there to obtain your NetID and password which will allow you to log in to all ND services and Google Apps for Notre Dame.

How do I log in to my Google Apps for Notre Dame account?

Go to the google.nd.edu  main page to access your account and login with your NetID and Password.

Can I stay logged in so that I don’t have to enter my password every time I close and reopen my browser?

If you log in with a personal Google account, then log in using Google’s multiple sign-in feature, your Google Apps for Notre Dame account will stay logged in as long as your personal account is logged in. For more information on multiple sign in, see http://support.google.com/accounts/bin/answer.py?hl=en&answer=1721977

I'm graduating, can I use Google Apps?

Please visit the Alumni Association web site for more information on using Google after you graduate.

What services are included with my Google Apps for Notre Dame account?

Your Google Apps for Notre Dame account includes e-mail (students only), IM/Google Talk, Google+, calendaring, and document, spreadsheet, and presentation applications. Other services may be added in the future as they are available and appropriate.

Are there limitations on file sizes within the Google Apps for Notre Dame services?

Yes, depending on the type of file:

  • Documents: The maximum permitted size is 500 Kb plus up to 2 MB per embedded image. Additionally, your account has a limit of 5000 documents and 5000 images.
  • Presentations: The maximum permitted size is 10 MB with a limit of 5000 documents and 5000 images.
  • Spreadsheets: Each spreadsheet can be up to 10,000 rows, or up to 256 columns, or up to 50,000 cells, or up to 20 sheets -- whichever limit is reached first. Imported spreadsheets cannot exceed 1 MB. Your account is limited to 200 spreadsheets.

What are the limitations on file sizes for my Google email account?

You can send and receive mail messages up to 20 MB in size, including attachments.

What if I already have a personal Google/Gmail account?

Your Notre Dame Google Apps account is totally separate from your personal Google/Gmail account, so nothing will change about your personal Google account. You will not be able to integrate these two accounts at this time.

Do I have to log out of my Google Apps for Notre Dame account to use my personal Google Account?

You can use Google’s multiple sign-in feature to switch back and forth between Google accounts without having to log out and log back in. This works best when you log in with your personal account first. For more information on multiple sign in, see http://support.google.com/accounts/bin/answer.py?hl=en&answer=1721977

Can I log on to other Google-sponsored services with my Google Apps for Notre Dame username and password (e.g., gmail.com, blogger.com, etc.)?

Your Google Apps for Notre Dame username (your NetID) and password will only work with the services that have been deployed within the Notre Dame domain. To access other Google services, you will need to apply for a “non University” account through Google.

When will Google add new features to Google Apps? Why didn't anyone tell me Google was going to change something?

Google updates their applications on a regular basis and does so without notification, so OIT is not able to let you know beforehand. All applications should be considered Google's property and any feature requests should be directed to Google and not to the OIT.

Why are the Google Apps for Notre Dame services for enrolled students slightly different from similar services that are publicly provided by Google?

Google Apps for Notre Dame accounts have been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and Notre Dame branding will appear at the top of most Google Apps for Notre Dame pages. In addition, The University of Notre Dame has taken steps to ensure that your student data is protected above and beyond a publicly available account.

Am I required to use my @nd.edu account?

Using your @nd.edu account guarantees that users will receive notices and messages from the University. It is up to the individual user to decide whether or not they would like to use the @nd.edu  account or forward mail sent to the @nd.edu account to an outside account at their own risk.The student handbook states that ND email is an official communication mechanism, and all students are required to use their ND mail per the Student Handbook.

Are Google Apps for Notre Dame accounts accessible for students with disabilities?

The e-mail service, Gmail, is available using HTML. The best way for students with disabilities to access Google Apps for Education tools (e.g., POP/SMTP, XMPP, iCal, and APIs) is to use feature-rich applications, such as MS Outlook, since most of the Google Apps for Notre Dame services are not natively accessible.

Where will the email servers be located?

Currently, the existing Notre Dame email servers are housed on campus. Servers for Google Apps at Notre Dame are housed in Google's data centers.

Is this the right service to use for my project?

Visit the Shared File Space page on the OIT website to see a comparison of services that will help you decide which storage solution best fits your needs.

Gmail

What is Gmail?

Gmail is the Notre Dame Google-powered email service for students. The service offers up to 30GB of storage for each account, shared between Gmail and Google Drive.

How can I reflect a formal name change within my Google Apps for Notre Dame account?

You need to formally change your name through the Registrar's Office at (574) 631-7043. Once the Notre Dame Directory has your new name, it will be reflected within 2 business days in your Google Apps for Notre Dame account.

How do I change the "Sent From" name on my account?

Follow these steps to change the “Sent From” name on your account.

Can I send and receive e-mail from other accounts within my Google Apps for Notre Dame account?

Yes. Follow these steps to add other email accounts to send and receive mail within your Google Apps for Notre Dame account.

Can I forward mail from my Hotmail/Gmail/Yahoo, etc. account to my Google Apps for Notre Dame account?

To transfer information from one account to another, users can forward messages to Google Apps for Notre Dame accounts. Please refer to the documentation provided by your email provider for instructions on how to forward their email.

Can I import contacts I already have into my Google Apps for Notre Dame account?

Yes. See contact import help for details.

How do I find other ND e-mail addresses?

Use the Notre Dame Online Directory to find other Notre Dame addresses. As you send messages from your Google Apps for Notre Dame account, addresses are automatically added to your address book.

How do I set up vacation messages/auto-forwarding for my Google Apps for Notre Dame account?

You can create a vacation response in your Google Apps for Notre Dame account that will automatically reply to anyone who emails you. Forwarding capabilities are also available within your account settings.

NOTE: Google Apps for Notre Dame users no longer need to use the EDS to perform this function.

How do I report junk email?

Use the Report Spam button to let Google know if you received junk email or a spoofed message. Use the Report Phishing link to let Google know if you have received a phishing message. You will see a red warning message at the top of any emails that are suspected of referencing a phishing site. For additional information visit the Phishing Scams page. 

How do I display full headers of an email message?

Email message headers contain tracking information for an individual email, detailing the path a message took as it crossed mail servers. Please review the Displaying Full Message Headers in Email support page for instructions for your mail client.

How can I access my email and calendar from a Web browser?

Email is available at gmail.nd.edu and calendar is available at gcalendar.nd.edu

How can I recover missing or deleted messages?

If you inadvertently delete an item, it will be under the Trash label in gmail for up to 30 days.  It is not possible to recover a deleted message after that.

Can I share my calendar with others at Notre Dame?

Yes, you can. Google provides extensive options for sharing your calendar.

Can I view someone else's calendar at Notre Dame?

Yes, you can. By default, you will be able to see their free/busy time.  They can choose to share additional information with you.

What can I do to stop getting so much SPAM email?

Beside using the delete button, please review our SPAM Email at Notre Dame support page for additional recommendations for dealing with SPAM email.

Why are legitimate emails being returned (bounced) back to sender?

The University receives millions of SPAM messages each month. To help block a larger quantity of spam and to reduce the load on ND servers, we subscribed to the Spamhaus database. Please review the SPAM Blocking support page for additional details on how to resolve messages that are being blocked incorrectly.

I keep getting email messages returned to me, but I never sent such a message. Does this mean I have a virus?

No. Many email spam messages are the result of a virus infection on a computer which forges the return address field of the infected messages they send, using an email address found on the infected computer. You are receiving the bounce messages because on an infected computer the virus found and used your email address to forge the return address. You will likely continue to receive such messages until the person with the infected computer removes the virus. It is always a good time to make sure that you have up-to-date antivirus protection on your computer and to scan your system for known viruses. 

What do I do if I receive harassing emails?

Email harassment is different than just receiving SPAM messages. SPAM is a message that you did not request but is not directed to you personally. If you are receiving harassing email messages, please review our Email Harassment support page for steps you can take to stop them.

How do I prevent listserv or other nd.edu messages from going to spam?

If you see any legitimate messages from a ListServ list or @nd.edu email address delivered to your Spam folder in Gmail, you can create a filter to ensure that no nd.edu is sent to your Spam folder.

  1. Click the gear in the upper right and click Settings
  2. Select the Filters settings from the sections that appear across the top
  3. Click Create a new filter at the bottom of the page
  4. Enter “nd.edu” in From and click Create filter with this search
  5. Check the box to Never send it to Spam
  6. Check the box to Also apply filter to matching conversations
  7. Click Create filter

You should see a message appear that says “Your filter was created.”

Note: Illegitimate email messages will still be filtered by Notre Dame email filters, so you should not see an increase in unsolicited email delivered to your Inbox.

Other Collaboration Services/Google Calendar/Mobile Access

Can I upload and download PDF files using Docs and Spreadsheets?

Yes. To upload, open the PDF file with Adobe Acrobat and create a new version of the file using Save As with the HTML option (Adobe Reader does not offer this option). The Upload function in Docs and Spreadsheets will allow you to upload the HTML version of your file.

After the HTML file has been uploaded to Docs and Spreadsheets, any user is then able to download the file and convert it back to the original PDF format. To download, open the file and select the Export as PDF option under "File" on the menu at the top of the page.

Which mobile devices support access to Google Apps for Notre Dame?

You can access your Google Apps for Notre Dame services using the following handheld mobile devices:

Why can't I log into Google Apps for Notre Dame on my mobile device?

Google Apps for Notre Dame requires that cookies be allowed on your mobile device. To ensure that cookies are allowed, follow these steps:

iPhone/iOS

  • Tap Settings
  • Tap Safari
  • Ensure that Accept Cookies is set to either From Visited or Always

    Settings iOS


 

Android

  • Open your browser
  • Tap on the menu list in the upper right corner of your screen
  • Tap Settings
  • Tap Privacy and Security
  • Ensure that there is a checkmark in the box beside Accept Cookies

    Android Settings


     

What addresses do I use on a mobile device to access Google Apps for Notre Dame services?

To read and reply to e-mail messages, view calendar appointments and browse your documents from a handheld mobile device, use the following addresses (URLs). Bookmark these addresses so that you can easily navigate between Google Apps for Notre Dame services with a single login:

SERVICE ADDRESS
E-mail: gmail.nd.edu/m
Calendar gcalendar.nd.edu/m
Documents gdocs.nd.edu/m

Where can I find additional help and information?

The Google Help Center is a great resource for all questions and is updated often.
 

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